Frequently Asked Questions (FAQ)

LIGHT SET company began its activities in 2004 under the name SVETKOMPLEKT, taking its first steps in the field of LED lighting. Over almost two decades, we have grown from a small company to one of the leading distributors of lighting products in Ukraine.

In 2024, we rebranded and switched to a new name - LIGHT SET, to better meet modern trends and global market challenges. Today, we continue to develop, offering our customers relevant, high-quality and effective solutions in the field of lighting.

Products of the LIGHT SET brand are exclusively presented in the largest retail chains of Ukraine - Epicentr K, Nova Liniya, as well as in their official online store Epicentrk.ua.

All LIGHT SET products meet high quality standards and have the necessary certificates of conformity. We offer certified products with different power and light temperature, and a wide selection of shapes, colors and styles will pleasantly surprise even the most demanding buyer.

LIGHT SET company cares about its customers, therefore it provides a guarantee, service and the possibility of exchanging all goods sold in Ukraine.

The return of products purchased in the LIGHT SET online store is carried out in accordance with Article No. 9 of the Law of Ukraine “On Consumer Rights Protection”.

The buyer has the right to return the goods of inadequate quality during the entire warranty period established for this product. The goods are considered to be of inadequate quality if it cannot be used for its intended purpose due to the fault of the manufacturer or seller.

To make a return, follow a few simple steps:

Notify the manager of the return by phone:

0 800 350 500

Fill out and print an application for exchange, return of goods or money (the form will be provided to you by the manager).

Send the goods by mail together with the application, warranty card and a copy of the invoice to the address that the manager will inform,

or bring the goods in person to the office - having previously agreed on the arrival.

The buyer has the right to return a working product within 14 calendar days from the date of purchase, provided that the following requirements are met:

• The product has retained full functionality
• There is no mechanical, temperature or other damage
• There is a document confirming the purchase in the official LIGHT SET online store

To make a return, follow these steps:

1. Notify the manager of your intention to return the product by phone:

0 800 350 500

2. Fill out and print an application for exchange or return (the form will be provided by the manager).

3. Send the product by mail together with the application, warranty card and a copy of the invoice to the address that the manager will inform,

or deliver the product in person to the office after prior agreement.